Privacy Policy

Last updated: 28 October 2025

1. Introduction

Welcome to Farnham Ear Clinic.
We are committed to protecting your privacy and ensuring your personal information is handled safely, transparently, and in accordance with data protection laws.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, contact us, or receive services from us.

By using our website or submitting your information, you agree to the terms of this policy.

2. Who We Are

Farnham Ear Clinic provides private ear care and microsuction services to patients in Farnham and surrounding areas.

Data Controller: Farnham Ear Clinic
Address: Farnham Park Health Group, Hale Road, Farnham, GU9 9QS
Email: admin@farnhamearclinic.co.uk
Phone: 01252 265 705

If you have any questions about this policy or how we handle your information, please contact us using the details above.

3. Information We Collect

a. Information you provide directly

We may collect personal data you share with us, such as:

Your name, date of birth, and contact details (email, phone number, address)
Medical history and information relevant to your ear care
Payment details (where applicable)
Messages, enquiries, or forms submitted via our website

b. Information collected automatically

When you browse our website, we may collect limited technical information, including:

IP address and browser type
Device details and operating system
Pages visited and duration of visits
Cookies and website analytics data (see Section 8)

]

4. How We Use Your Information

We use your information to:

Provide safe, effective ear care and treatment
Manage appointments, payments, and communications
Respond to your enquiries or feedback
Maintain accurate medical and administrative records
Meet our legal and regulatory obligations (e.g., CQC compliance)
Analyse and improve our website and patient experience

We only process your data where we have a lawful basis, such as consent, legitimate interest, or legal obligation.

5. Sharing Your Information

Your information may be shared only when necessary, including with:

Healthcare professionals involved in your treatment
Laboratories or referral services (if clinically required)
IT, billing, or administrative service providers who support our systems
Regulatory bodies or insurers when legally required

We never sell or rent your information to third parties.

6. How We Store and Protect Your Information

Your personal data is stored securely on encrypted systems protected by access controls.
We take appropriate technical and organisational measures to prevent unauthorised access, alteration, or disclosure of your information.

Medical records are retained in accordance with NHS and GMC record-keeping guidelines (typically up to 10 years after your last contact, unless a longer period is legally required).

7. Your Rights

Under UK data protection law (UK GDPR and Data Protection Act 2018), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (where appropriate)
Restrict or object to certain processing
Request data portability (transfer to another provider)
Withdraw consent at any time (where applicable)

To exercise these rights, please contact us at admin@farnhamearclinic.co.uk.

If you believe your data has been mishandled, you can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Cookies and Website Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to improve your browsing experience and help us understand how visitors use our site.

Cookies are small text files stored on your device. You can control or delete them at any time through your browser settings. Please note that disabling cookies may affect site functionality.

For more information on cookies, visit www.allaboutcookies.org.

9. How Long We Keep Your Data

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Health records are typically retained for up to 10 years after your last appointment unless there is a legal or clinical reason to keep them longer.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website, and the revision date will be shown at the top of the page.

11. Contact Us

If you have any questions, concerns, or complaints about how we handle your data, please contact us:

Farnham Ear Clinic
📍 Farnham Park Health Group, Hale Road, Farnham, GU9 9QS
📧 admin@farnhamearclinic.co.uk
📞 01252 265 705

If you remain dissatisfied after contacting us, you may escalate your complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk.