Accessibility Statement

Last updated: 28 October 2025

1. Our Commitment

At Farnham Ear Clinic, we are committed to ensuring that our services, website, and facilities are accessible to everyone, including people with disabilities or additional needs.
We aim to make every patient’s experience comfortable, inclusive, and dignified.

2. Website Accessibility

We are continually improving the user experience for everyone who visits our website and aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Our website is designed to be:

Compatible with screen readers and assistive technologies
Navigable using keyboard-only controls
Readable with clear headings, simple language, and good contrast
Responsive across mobile, tablet, and desktop devices

If you have difficulty using our website, please contact us and we will do our best to provide the information in an alternative format (e.g., large print, audio, or email).

3. Physical Accessibility

Our clinic is located inside Farnham Park Health Group, Hale Road, Farnham, GU9 9QS, which offers:

Step-free access throughout the building
Accessible toilets
Designated disabled parking spaces close to the entrance
Seating in the waiting area

If you require additional assistance during your visit, please let us know in advance and we will make every effort to accommodate your needs.

4. Communication Support

We can provide information and support in accessible formats upon request, including:

Large print materials
Written summaries of verbal information
Support for patients with hearing difficulties
Clear explanations during consultations

If you need an interpreter or have specific communication needs, please inform us before your appointment.

5. Feedback and Contact Information

We welcome feedback on the accessibility of our services and website.
If you encounter any barriers or have suggestions for improvement, please contact us:

Farnham Ear Clinic
📍 Farnham Park Health Group, Hale Road, Farnham, GU9 9QS
📧 admin@farnhamearclinic.co.uk
📞 01252 265 705

We will respond to your query within 5 working days and work with you to find a suitable solution.

6. Continuous Improvement

Accessibility is an ongoing priority at Farnham Ear Clinic.
We regularly review our facilities, website, and communication materials to ensure they remain inclusive and compliant with current best practice and legal standards.